Visitor Information

Calling a Patient's Room

Friends and family members who wish to call a patient’s room must first call the hospital’s main number at 605-882-7000 or toll-free at 1-877-917-PLHS and ask to be connected with the patient’s room.

Gifts and Flowers

Gifts are welcomed for patients in the hospital. At Prairie Lakes, we recognize that patients enjoy receiving gifts and family members and friends enjoy giving them. Patients in the Critical Care Unit or with a respiratory illness are usually best served with gifts that are not flowers, like balloons, stuffed animals, or cards.

If you’d like to give flowers, the ones that make the best gift for hospital patients have little or no scent and are allergy friendly with minimal pollen. Lilies especially have posed allergy difficulties. High fragrant flowers, such as freesia, lilies, and lilacs, may be sent home with visitors or stored in another room until the patient is discharged.

Gift Shop: 605-882-7843

A team of volunteers operates the Prairie Lakes Gift Shop, located on the first floor of the hospital. An assortment of unique gift items, balloons, cards, and flowers are available. Proceeds from the gift shop benefit the Prairie Lakes Healthcare Foundation. The gift shop is open from 9 a.m. to 4 p.m. M-F. Phone orders are welcome during business hours. View select items available in the gift shop.

Visitation

Patients have the right to receive or deny visitors; and may change their visitation list. Visitors are welcome at Prairie Lakes Healthcare System anytime. Visitors may, however, be asked to step out of the patient’s room during testing, therapy, or for other medical treatment administration. 

ATM & Newspaper

For the convenience of visitors, an ATM and newspaper vending machine are located near the gift shop on the first floor of the hospital.

Cafe

The Cafe at Prairie Lakes Healthcare System is located on the first floor of the hospital. Cafe hours are from 7:30 a.m. to 6:30 p.m. Monday through Friday. Weekend hours are 11 a.m. to 2 p.m. Vending machines are available outside of the Cafe 24/7. The Cafe at Prairie Lakes Healthcare System is located on the first floor of the hospital. Cafe hours are from 7:30 a.m. to 6:30 p.m. Monday through Friday. Weekend hours are 11 a.m. to 2 p.m. Vending machines are available outside of the Cafe 24/7. 

Hot food items are available during breakfast, lunch and dinner. Simply To-Go meals and snacks are available during all open hours. Visitors are also welcome to use the Room Service program, payable upon delivery.

Caring Club House

The Prairie Lakes Caring Club House is a home away from home located on the Prairie Lakes campus. The Caring Club House offers convenient and comfortable lodging for outpatients and family members of patients receiving care at Prairie Lakes. If a visitor is interested in staying at the Caring Club House, please call 605-882-6888 for registration information. For visitors who wish to stay at the hospital with the patient, rollaway beds are available. Learn more

Chapel

A non-denominational chapel is located on the second floor of the hospital for use by all visitors and patients. Pastoral care representatives are available by calling 605-882-6743.

Telephones

A public telephone is available in the lobby. Cell phone use is permitted throughout the facility.

Waiting Areas

Waiting areas are located in the Same Day Surgery area, Emergency Services area, Critical Care Unit, second floor patient care area, and third floor patient care area.