Visitor Information

Calling a Patient's Room

Friends and family members who wish to call a patient’s room must first call the hospital’s main number at 605-882-7000 or toll-free at 1-877-917-PLHS and ask to be connected with the patient’s room.

Gifts and Flowers

Gifts are welcomed for patients in the hospital. At Prairie Lakes, we recognize that patients enjoy receiving gifts and family members and friends enjoy giving them. Patients in the Critical Care Unit or with a respiratory illness are usually best served with gifts that are not flowers, like balloons, stuffed animals, or cards.

If you’d like to give flowers, the ones that make the best gift for hospital patients have little or no scent and are allergy friendly with minimal pollen. Lilies especially have posed allergy difficulties. High fragrant flowers, such as freesia, lilies, and lilacs, may be sent home with visitors or stored in another room until the patient is discharged.

Gift Shop: 

A team of volunteers operates the Prairie Lakes Gift Shop, located on the first floor of the hospital. An assortment of unique gift items, balloons, candy and cards are available. Proceeds from the gift shop benefit the Prairie Lakes Healthcare Foundation. The gift shop is typically open from 9 a.m. to 4 p.m. Monday through Friday. Phone orders are welcome during business hours.


Visitors are welcome at Prairie Lakes Healthcare System. Masks are required if:

  • You have tested positive for COVID-19 in the last 10 days
  • You have been exposed to COVID-19 in the last 10 days
  • You are experiencing any symptoms of COVID-19: Shortness of breath, fever, cough/sore throat, fatigue/muscle pain, chills/dizziness, vomiting/diarrhea, loss of tast and smell, headache, congestion or runny nose

Visitors may be asked to step out of the patient’s room during testing, therapy, or for other medical treatment administration. Patients have the right to receive or deny visitors and may change their visitation list. The hospital's main entrance hours are 7:00 am - 9:00 pm.

Pandemic Policy & Other Considerations

Patients who are positive for COVID-19 are limited to one visitor (the same person) per day. Visitors cannot rotate. Exceptions will be made for end-of-life situations.

One point of contact: Patients at Prairie Lakes may have one designated individual that is the point of contact for updates. This point of contact is important as they will be responsible to update others as you choose. 

The designated point of contact may call 882-7000 and ask for your nurse if they would like an update. We encourage and help patients to use virtual communication like video chat or phone calls during their stay.


Prairie Lakes Cafe is located on the first floor of the hospital. A variety of meals and snacks are prepared by our team. The café is open every day of the week, as well as on holidays.

Monday - Friday 7:30 a.m. - 6:30 p.m.
Weekends and Holidays 11:00 a.m. - 2:30 p.m.

Learn more and view the hot food menu

Visitors are also welcome to use the Room Service program, payable upon delivery.


Free wifi is available under the network PLHSGuest.

Caring Club House

The Prairie Lakes Caring Club House is a home away from home located on the Prairie Lakes campus. The Caring Club House offers convenient and comfortable lodging for outpatients and family members of patients receiving care at Prairie Lakes. If a visitor is interested in staying at the Caring Club House, please call 605-882-6888 for registration information. For visitors who wish to stay at the hospital with the patient, rollaway beds are available.Learn more


A non-denominational chapel is located on the second floor of the hospital for use by all visitors and patients. Pastoral care representatives are available by calling 605-882-6743.

Directions and Hours

Prairie Lakes Hospital is located on the main campus in Watertown at 401 9th Ave NW. Main entrance hours are 7:00 am - 9:00 pm. Learn more


A public telephone is available in the lobby. Cell phone use is permitted throughout the facility.

Waiting Areas

Waiting areas are located near Same Day Surgery, Emergency Services, Critical Care Unit, Maternal Child Health, Dialysis, Specialty Clinic, second floor patient care, and third floor patient care (Medical/Surgical/Pediatrics).