After a doctor’s visit or stay at Prairie Lakes Healthcare System, patients may receive a survey from us by email or text message through our survey partner, Press Ganey. Press Ganey is a trusted and independent patient satisfaction survey company dedicated to improving patient experiences in health care facilities nationwide.

Not all patients receive a survey, but if you do, we encourage you to participate. Your feedback helps us improve the safety, quality, and experience of patient care.

How are star ratings calculated?

The patient satisfaction star rating is based on patients' responses to the question “Likelihood of your recommending this care provider to others” on the survey.

Are all comments posted?

To build trust and transparency with our patients and providers, we are committed to posting both positive and negative comments onto providers’ profiles. Patient comments help others in choosing a provider that best fits their needs, which goes beyond being able to treat a certain condition. A patient-provider relationship founded on trust is just as important in the healing process.

Some comments may not appear on a provider’s profile because they do not meet certain criteria, such as they have been deemed libelous, are subject of ongoing legal review, are profane or include private information.

Why do some providers not have a star rating?

This may be because:

• The provider may not have enough responses to get accurate results. Only providers with 30 or more completed surveys will have the results posted on their profile page.
• The doctor may not work in a clinic, which means their patients would not receive the survey we use to calculate this rating.

How is patient information protected?

Privacy matters to us. Any parts of reviews that contain private health information or identifying information will not be displayed.

The Prairie Lakes Healthcare Foundation is excited to kick off our "We Give" Employee Giving Campaign, on November 4th, 2024. This campaign empowers our dedicated team members to make a lasting impact on the health and well-being of our community.

Employee contributions will help us to care for more patients, acquire cutting-edge equipment, recruit talented staff, and enhance our technology—all of which directly impact the quality of care we provide.

Every donation, no matter the amount, makes a difference. Together, we can strengthen our work and create a healthier future for everyone we serve.

Ways to Give

Download the employee giving form below and choose from one of the two ways to give:

• Payroll Deduction
• Cash/Check

Completed forms can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it., dropped off in the Foundation office or main switchboard, or sent to the Foundation via interoffice mail. Donation forms for Sodexo employees, volunteers, and board members are located at the bottom of this page.

Give Today!

Wheat Club

The Foundation will provide “I Give” Wheat Club sweatshirts to employee donors who meet the following criteria:

• New Wheat Club donors:
  Must give a minimum of $2 per pay period | $52 annually
  
• Returning Wheat Club Donors:
  Must increase giving by $1 per pay period | $26 annually

Employees who meet the Wheat Club criteria will receive an email from the Foundation regarding ordering and pick-up details.

Your Support Makes a Difference

Small changes can contribute to a bigger cause with a lasting impact!

$1 Per Pay Period

Just $26 annually. Giving up a candy bar or a bottle of soda per month could help provide comfort items for patients.

$3 Per Pay Period

Just $78 annually. Skipping one coffee shop drink per month could help fill up a patient’s gas tank so they can get to appointments.

$5 Per Pay Period

Just $130 annually. Unsubscribing to one streaming service (Hulu, Netflix, etc.) can help support the operations of the Caring Club House which gives shelter to patients

$10 Per Pay Period

Just $260 annually. For the cost of two fast-food meals per month, you can contribute to life-saving treatments & technologies.

 The Power of Generosity

"I am feeling very grateful for the support I will receive from not only family and friends, but the awesome community I live in. I am ready to FIGHT THIS & WIN! Thank you so much!" - Christy Kinney Pay It Forward Fund Recipient

"I can't thank you enough for the gifts I received through your Foundation. Your generosity has made a difficult time so much better. Your love has been felt." - Suzanne Jacobsen Memorial Fund Recipient

Why We Give

Chelsea & Todd Hodenfield believe in the importance of investing in our coworkers and community.

What Employees Are Saying 

Hanna Eide and Family

Hanna's son, Baylen

The Prairie Lakes Healthcare Foundation is honored to accept the donation of a CuddleCot from employee Hanna Eide and family, in memory of their son, Paxton, who passed away from medical causes. This meaningful gift allows the family to honor Paxton’s memory while offering comfort to others who may experience the heartbreaking loss of a child. Although they hope the CuddleCot never has to be used, they recognize its significance in providing peace and closure to grieving families.

The CuddleCot is a special cooling device that gives parents the invaluable gift of time with their baby after a loss. By extending these moments, the CuddleCot helps families create lasting memories and find solace during an incredibly difficult time. Paxton’s family believes their donation will make a profound difference in the birthing experience of other parents and is deeply appreciative of the opportunity to help others through their donation.

 Pledge Forms

• PLHS Employee "We Give" Payroll Deduction Form
• "We Give" Pledge Form

Questions and support for online bill pay?

Prairie Lakes Hospital & Specialty Clinic: 605-882-7887

Prairie Lakes Brown Clinic: 605-886-8482   

Patient Portal Assistance

If you have forgotten your password, select the “forgot password” option on the registration screen, answer security questions, and reset your password.

If you forgot your userID or are having any issues logging in or navigating the patient portal, you may reach Prairie Lakes Healthcare System staff by submitting an assistance request (see button below) or by calling 605-882-7620 or toll-free at 855-215-5323 during normal business hours. 

Request Patient Portal Assistance

Medical Record Inquiries

Contact Prairie Lakes Health Information at 605-882-7830 from 8:00 a.m. - 4:30 p.m. Monday - Friday.

Bill Pay or Billing Inquiries

Contact Prairie Lakes Patient Account Specialists at 605-882-7887 or 1-800-298-6638 from 8:00 a.m. - 4:30 p.m. Monday - Friday.

If you have a scheduled telehealth appointment, please click on your physician to enter the waiting room.

• Craig Crismon, MD
• Allison Geier, MD
• Jessica Horn, MD
• Greg Larson, MD
• Stacie Lenssen, MD
• Jon McAreavey, MD
• Hollis Nipe, MD 
• Douglas Olson, MD 
• Joseph Oro, MD
• Dan Reiffenberger,  MD
• Sarah Reiffenberger, MD
• Aaron Shives, MD
• Deepali Shah, MD
• Scott Torness, DPM
• Eric Woolley, DPM
• Lindsey Barthel, DNP, CNP
• Rachel Goetz, PA-C
• Miranda Nygaard, PA-C
• Jamie L. Tracy, PA-C
• Bailley A. Danforth, PA-C
• Deidra Van Gilder, PharmD

NOTE: Please use Google Chrome or Firefox as your Internet Browser.

If you have questions, please call 605-886-8482.

Hours:

• Same Day scheduled visits.
  Monday – Friday: 7:30 a.m. – 5:00 p.m.
• Lab Hours
  Monday – Friday: 6:30 a.m. – 5:00 p.m.
• Walk-In Convenience Care
  Monday – Friday: 7:30 a.m. – 6:00 p.m.

Hours:

• Same Day scheduled visits.
  Monday – Friday: 7:30 a.m. – 5:00 p.m.
• Lab Hours
  Monday – Friday: 7:30 a.m. – 5:00 p.m.

Then and Now

Dr. H. Russell Brown founded the Brown Clinic in Watertown, SD in 1935. There was one doctor, one nurse, and three rooms.

Over the years of excellent generational care, Prairie Lakes Brown Clinic has grown to house 15 physicians, 8 non-physician clinicians, and over 130 employees with two locations. We are currently providing quality health care to over 100,000 people. While primary care is still a central focus of our practice, Prairie Lakes Brown Clinic also offers internal medicine, geriatric care, pediatrics, obstetrics/gynecology, podiatry, laboratory services and in-house radiology.

Prairie Lakes Brown Clinic is firmly committed to preventive medicine and the needs of the community through educational programs, wellness screenings, and primary care.